Why You Should Choose Innago Over RentRedi

You’ve decided to make the switch to property management software, but with so many different platforms out there, you don’t know which one to choose.

Two of the most popular software options right now are Innago and RentRedi. Because both are highly regarded, you may have trouble deciding which one to pull the trigger on.

In this article we’ll be comparing Innago vs Rentredi. Hopefully by the end, you’ll see why Innago is the clear winner in this matchup.

Innago Is More Affordable

When landlords are choosing a software platform, one of the most important components to consider is the price.

All things considered, RentRedi is one of the cheaper options on the market right now. There are three plans to choose from:

  1. The monthly plan, which costs $19.95 and is a pay-by-the-month model
  2. The 6-month plan, which costs $90 and renews ever six months
  3. The annual plan, which is the best deal at $108 per year

Each plan gives you access to all the features RentRedi has to offer, and each plan allows for an unlimited number of properties.

Compared to many other platforms, this may seem affordable. Compared to Innago, however, it isn’t. Innago is completely free for landlords. With Innago, you have unlimited access to every feature at no cost to you. 

So, how does Innago make money? Your tenants are charged small fees for various services on the platform. For example, tenants are charged an additional $2 fee when they pay rent through ACH, and they’re charged an additional 2.75% when they pay by card (landlords can cover these charges if they wish). Applicants are charged a $30 tenant screening fee for a credit report and criminal history check and an additional $5 for an eviction report. Lastly, Innago allows tenants to purchase renters insurance on the platform (prices vary).

Overall, a free software beats a software that costs a minimum of $108 per year.

Innago Is Easier to Use

Simplicity is an ideal quality for a platform since many landlords and tenants aren’t tech-savvy enough to operate a complicated platform.

Innago receives universal praise for its easy-to-use and intuitive platform. On Capterra, Innago scored a 4.8 out of 5 stars for ease of use. RentRedi, on the other hand, only received 4.4 stars in this category. Several reviews discuss how it can be difficult to find the information you need on the site, which can make it tough to navigate.

Innago Has Better Customer Support

Great customer service is crucial. If you ever have questions or run into issues, it’s important to be able to contact someone who can quickly and effectively help you with whatever you might need.

Innago and RentRedi both offer email support, phone support, informative blog articles, and a live chat. 

Innago has consistently received overwhelmingly positive reviews when it comes to customer support, with 4.9 stars out of 5 on both Capterra and Trustpilot. RentRedi, on the other hand, has received mixed reviews. While RentRedi also stands at 4.9 stars on Capterra, it only has 3.0 starts on Trustpilot, with many reviewers pointing to major payment issues. According to G2, “Reviewers felt that Innago meets the needs of their business better than RentRedi.”

Innago’s Features Are Preferred

For the most part, both Innago and RentRedi offer the same key features. These features are as follows:

  • Online rent payments through ACH, credit card, or debit card with the ability for autopay
  • Digital lease preparation and electronic signatures with cloud storage
  • Custom applications and credit, criminal, and eviction history reports
  • Tenant maintenance request portal with picture and video upload
  • Automated late fees and payment reminders
  • Listing syndication
  • Financial reporting

However, in general, the features at Innago are preferred. For example, even though both platforms offer online rent collection, Innago holds funds for 1 day while RentRedi holds them for three days. Innago has a 4.8-star rating on Capterra for its features as opposed to RentRedi’s 4.4.


While RentRedi is a solid property management option, Innago comes out on top in most regards.

Not only is Innago more affordable, but it’s a higher-quality platform in general. For these reasons, if you’re debating which software company to choose between these two, your best bet is to go with Innago.

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